SHIPPING & RETURNS
SHIPPING POLICY
Learn how to check the status of your order and find more information about late deliveries or undeliverable orders.
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Go to Your Orders.
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Go to the order you want to track.
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Select Track Package next to your order.
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Select See all updates to view delivery updates.
Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.
Items sent by third-party sellers from the Amazon Marketplace can in some cases also be tracked. It's possible if the seller has shared this information with Amazon and you have chosen a traceable shipping method.
Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.
If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.
If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.
Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.
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RETURN & EXCHANGE POLICY
Items shipped from Sonstore, including Sonstore Warehouse, can be returned within 30 days of delivery, with some exceptions:
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For information about products that can't be returned, go to Help Center section, call or message us.
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To determine if a product sold by Sonstore has a longer return timeline, call or message us.
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If you have returned an item to Sonstore by mistake or included something not intended for Sonstore in a return, contact us any time.
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For more information on refund timing and amounts (including partial refunds and restocking fees), contact us anytime.